Dear Ms. Kothari:
My mother and I would like to thank you and the employees of ACA for a job well done.
Eighteen months ago, your team was presented with a very sensitive and unique task in acquiring Metro Alarm's subscriber base. My father started Metro Alarm just over 20 years ago with one employee. He did the instillations and service calls and my mother set appointments and handled billing. After a courageous battle with cancer, my father passed away in June of 2008. We were in a very difficult situation and had to make decisions about the business quickly; while grieving the loss of my father.
After talking to a few possible buyers, we selected ACA. We have not once regretted this decision. The dedication and effort which your team put into understanding our unique situation and responding to our questions went above and beyond the call of duty. Our many questions were answered quickly and thoroughly. Key members of your team demonstrated a tremendous amount of effort in taking the time (after hours and weekends) to explain things to our satisfaction. Jason Grelle did an excellent job walking us through the initial stages of the engagement. Throughout the engagement, Anastasia Bottos was great to work with and was always attentive to our concerns.
Given the circumstances, it has been a pleasure to work with ACA. There is no doubt whatsoever that my father would be very pleased with the outcome.
Ron Burke, Jr., Metro Alarm Company, OK
We at Circle Security have been in business for 38 years and personally have been in the Alarm industry for almost 50 years. I have seen it all, the good as everyone knows, was when a company could make money selling its services, and the bad was when some companies decided to give away their services free of charge. That's when it all changed for the worst!!! That gave birth to all kinds of companies that offered to step up and help dealers get through their tough cash flow times. They just wanted to steal our life's blood (monthly monitored accounts) take our customers, take the service, take the referrals and ultimately put us out of business. Yes, they paid for the monitoring reluctantly and always took the holdback one way or another.
Now comes ACA a much different kind of company. A firm with honest people, professional people, caring people and above all smart people. From Amy Kothari a no-nonsense, to the point President & CEO who you can bank on and trust to Jason Grelle who beat the bushes to find qualified dealers and told no lies, to Elizabeth, Ana, Peter, Mike and all people associated with ACA.
They are by far the only company with which I would want to be associated as a dealer with. We have been with them since 2006. That's five years and we hope to be with them for many more years to come!!!!
Fact: ACA says what they do and do what they say.
We have prospered because of ACA.
Ira Ehrenkrantz- Circle Security Systems, FL (With ACA Since 2006 Bulk & Dealer)
Our choice to enter into a business relationship with ACA has absolutely been one of the best decisions we have ever made. There were many companies to choose from, but from the very beginning it was very clear that the folks at Alarm Capital were genuinely interested in our unique situation. They did everything possible to make the process, (which I have heard can be extremely arduous and difficult with some firms), smooth, efficient, and as uncomplicated as possible.
Our relationship has continued for several years and I can say that without exception, every single person that we have dealt with has been professional, courteous, and highly knowledgeable in their area. Everyone at ACA seems to have a real desire to do their job with excellence and to make every phase of the process pleasant. Hats off to Anastasia, Elizabeth, Peter, Mike and many, many others!
Our partnership with ACA has been so successful that there is not a chance we would ever consider joining our business with anyone else. I cannot imagine that there is a better option anywhere.
Chip Cheek- Silent Sentry, AL (With ACA Since 2008 Bulk & Dealer)
You're right, the past year has gone fast. I wanted to thank you for a smooth & efficient transition. All of the people at ACA have been helpful & professional. I did a similar deal with another company some years ago, with a terrible experience. So, I had some initial reservations. But quickly realized that this seemed to be a much better transition. And after a year that has proved to be true.
I'd like to thank you, Ana, Elizabeth & Peter. All of you were professional & responsive to any concerns and lived up to what was promised. I could not have been more pleased.
Please feel free to use me for a referral anytime.
Rob Farmer- Custom Access & Security, MD (With ACA Since 2010 Bulk)
We have dealt with other dealer programs in the past and were never satisfied especially because once we moved that contract we lost our relationship with that customer. ACA is so unique in its partnership with us that we continue to maintain a personal touch with those customers as well as the support those customers received from ACA.
We joined into this partnership with ACA in 2007 and we are still going strong. The staff at ACA is incredible and they not only continue to impress customers but us as well.
Thanks for the great 4 years and I plan to continue this for many years to come.
Adolph Moreno- TES Ventures, TX (With ACA Since 2007 Bulk & Dealer)
"ACA was one of many companies that we considered when we were trying to find a company that we could sell accounts to, but still continue to conduct our business and grow our company. We spent years exploring our options, trying to find a place that would embrace our style and meet our needs.
We made our decision to sell our accounts to ACA after careful and extensive consideration. ACA presented a model that is substantially more straightforward, simple and less complex than the other companies that we looked at. The other companies we looked at were financially complex and intimidating.
What impressed me most about ACA was that it allowed our company to continue operating our business after we had sold accounts to ACA without compromising the good name and good will we had worked so hard to cultivate.
ACA delivers the efficiency of a large company with the flexibility and straight forward approach of a small company. For the first time, I truly feel like I am a member of a partnership."
"Over the years we explored several options to allow us to realize our company's equity while continuing in business. Many of the deals we looked at were financially complex. ACA's program is straightforward, kind of like the good 'ole days with realistic multiples and flexible terms. In addition, it allowed us to continue operating our business with our name intact. It doesn't feel like you're working with a big company. There's been give and take. It truly feels like a partnership."
"I spent a lot of time researching my company's financial options. To me, the most important thing was that my customers would be well taken care of. ACA made the acquisition process smooth and rapid, without upsetting my account base or day to day business. It was definitely the best choice for my company."
Bill Delmonico- Home Security
"Recently I transacted with ALARM CAPITAL ALLIANCE regarding the sale of accounts. This represented the sixth time that I have sold accounts during my 26 years as an Alarm Dealer. Without question, the people and the systems at ACA made this the easiest and most professional account sale in my experience. Instructions, reports and follow up were clear, concise and timely. The transaction closed and was funded precisely as scheduled. If account sales are part of your upcoming business plan, you cannot do any better than Jackie, Anastasia and the ACA team."
Neil J. Goldman- CALTRONICS - Fire & Security Diamond Bar, CA